Showing posts with label cost-cutting. Show all posts
Showing posts with label cost-cutting. Show all posts

Sunday, 31 May 2015

Dear British Airways...

I know you're trying to costs. I know you face competition from the Aldi and Lidl of airlines. All this I know. But....

Was it really necessary to remove one of the only two lavatories on certain of your aircraft, and fit in two seats instead? Have you even tried out these seats yourselves? If not, let me tell you what it's like.

 Imagine sitting in a dark cupboard, with two people in front almost lying on your lap. There is no window, so the nervous passenger doesn't know when to feel really nervous as he doesn't know whether he's up or down. You cannot recline your seat, so if you  happen to have a bad back (some of us have had nasty horse-related accidents, for example. We need to be able to recline) you just have to suffer. Your knees are tucked just under your chin, your bottom is numb, and as for the brace position - well, you can forget that. You'd knock yourself  out on the seat in front before you'd even started. Artificial light is essential for reading, as there's minimal daylight, and the only other occupation available is counting the number of people entering and leaving the remaining lavatory (around 42 on a short haul flight), and watching them struggle with zips and skirts and other obstacles as they emerge half-dressed. There are also the interesting clattering sounds made by the cabin crew as they prepare their trolleys just behind you.

So. Please give it a try, and see what you think. You might just decide that this kind of treatment is incompatible with any kind of travelling comfort, as we did. Just to remind you, the seats to go for are 25A and 25B. You'll find them at the very back of the plane. Enjoy.

Yours etc.