Saturday, 30 September 2017
Open letter to the Aga people
Dear Aga People
Our Aga has gone out. It needs a new part. I'm very cross, not because it's gone wrong (things go wrong all the time) but because you make things both expensive and very difficult. My anger has been building up for some years, hence this list of accumulated complaints.
1. When we inherited this Aga, eighteen years ago, we were told we needed special pots and pans. We don't. That's absolute b******s. My old pans were and still are just fine.
2. I was encouraged to go on a special course, because I'd need it in order to cook on an Aga. That, too was b******s. The Aga is a simple beast. It has a hot oven and a cool one, and ditto the two plates. Using it is child's play.
3. The nice man from the gas board said he could fit the spare part in five minutes, but you won't let him. It has to be fitted by a special Aga person, at great expense. The Aga person no doubt has an Aga degree.
4. The Aga girl I spoke to on the phone was rude. When she told me they'd need a photo of the Aga before she could send the part (a photo? Has the world gone mad?), and I (reasonably) asked why they needed it, she said "we just do". That was rude. I'm not a child.
5. The bit that's gone wrong is tiny, and no doubt would be cheap. But oh no. We have to buy the entire unit at the cost of about £500. £500! I could buy a new washing machine for that.
In conclusion, you Aga people need to get real. Being precious about an ancient iron cooker, which has to be the simplest of designs, one step up from a camp fire, is ridiculous. Get off your high horses and stop being ridiculous.